SHOPPING GUIDE

ORDER

How to Order

Your shopping does not complete unless you click SUBMIT button. You will receive an automatic email to complete your order process. If you can not receive this email, there is a possibility of transmission line problems, please check again your email address is correct or not, and contact us using Contact Form.

From Mobile

Please refrain from using a mobile email address since it may result in delivery failure. If you use mobile email address, please confirm the reception setting from onlineshop@wajin.info

Invoice Mail

We will send you invoice mail separately from an automatic email for the payment procedure as soon as possible.

Stock Status

When some sizes are not indicated at select area, it means products are out of stock, also, please understand that, rarely, but there is the case that your order might be out of stock dispite it has completed due to the order timing.

Multiple Orders

When you want to order with two or more delively addresses, please do the order procedure in each address.

Please Confirm

We are using two types of material depending on the collections. There is subtle difference in size and fablic, please make sure to check them before order.

SHIPPING

Free Shipping!

Shipping is FREE! regardless of the order quantity and delivery countries.

We ship your order directly from Japan by International ePacket (registered airmail). Nomally it takes 5-8 working days to arrive, depending on the delivery countries. Tracking service is available for some countries. Please see Details of ePacket at Japan Post web site. If you are in a hurry, you can use also Express Mail Service (EMS) with small additional charge (5.00 USD / each parcel). It is a few days faster than ePacket, please see Delivery Days of EMS at Japan Post. You can easily specify shipping method on the order screen.

Handling Time

Shipping is after we confirmed your payment.
All orders will be shipped within 2 business days after your payment has cleared.

Duty & Tax

There may be cases where import taxes or customs duties may be imposed depending on the country. In this case, the recipient of the item will be responsible for the payment. We are not responsible for any fees charged by customs. Please contact your local customs office to estimate the import taxes or duties. We will take on the insurance fees at the time of delivery, you do not need to share that cost.

PAYMENT

Payment Method

We accept the payment only through PayPal in USD.

Payment due Date

After receiving an invoice email please send your payment to our PayPal account within 14 days. If we can not confirm your payment in this period, your order will be cancelled automatically.
Please be sure to pay After Receiving an invoice email which is sent to you separately from an automatic email, to avoid the incorrect payment.

GIFT

Free Gift Wrapping!

Products can be wrapped with a message card as a gift without any extra charge. Please use for all occasions. The gift can be sent also directly to the address of recipient. In this case, your name is written in the shipping label as a sender, and the delively document is separately mailed to you. When you want to send the gifts to two or more delively addresses, please do the order procedure in each address. You can easily apply for the gift-wrap on the order screen.

* Wrapping style is like photo above, it can not be specified. You can choose the color from Black and Red.

RETURN & EXCHANGE

Basic Conditions

We accept Returns and Exchanges within basic conditions as follows.

If you need to return or exchange products, please contact us using RETURN & EXCHANGE form below within 14 days from the delivery. We can not accept any returns and exchanges without this contact, and items must be unused.

Please note that you will be responsible for return shipping fee except in cases of defect or wrong shipment. Please take special care not to order wrong size, our sizes are Japanese size, please make sure to check SIZE CHART before order.

Exchange and refund are after receiving return items in any case. Please see following page for more information.

RETURN & EXCHANGE >

REVIEW CAMPAIGN!

Write a Review!

We want your voice to be heard! Share your thoughts with other customers by writing a review, and Get 5% Discount! A 5% discount is available for all of the orders including clearance products.

You can use this campaign very easily, just select 'YES' at 'REVIEW CAMPAIGN' select area on the order screen, and write a review within 14 days from the day of delivery, in accordance with a guide which will be informed you by email. Campaign is available any number of times.

PLEASE NOTE : A 5% discount will not be reflected on the ordre screen and automatic email. Please confirm the total amount which includes a discount at the invoice email.

OTHERS

Price

The price is displayed in USD, and including all charges & tax.

Personal Information

Your personal information is used only for providing our service, please see PRIVACY POLICY at ABOUT page.

Please kindly note

The color, size, and the feeling of material of the item displayed might be different a little from the actuality.